FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
We guarantee that all of our products are 100% Authentic. Yang Low is an authorized retailer; all of our products are entirely genuine. We offer you the latest eye wear trend at extremely competitive prices.
We pride ourselves on quality and excellence in our service. Every order is checked and all of the eye wear is thoroughly inspected, cleaned, and securely packaged before it is dispatched to you.
We always include all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included.
Some eyewear is supplied with a hard case and some with a soft case/pouch. We can’t control the accessories the brand supplies us with; however, we can promise you that your eyewear will come with its original packaging, inclusive of all accessories, as provided by the brand.